Human interaction is very much important in any field to be a part of the successful business. And this interaction is directly linked by the way we communicate with the customers or any person to whom services are being provided. A good communication with the customers can increase the value of sales and make the business a success. Any miscommunication takes place which consists of any negative word can affect the sales and eventually there will be a break in the business. It is the core of any small or a big business to be in the competing race and this is done by creating good relationship with the customers. A good communication is a free and a good investment which contributes towards the success of the business. Here are listed some ways in which the communication can be improved with the customers and these are:
1. Keeping the waiting time minimum: Data analysis have showed that 67 percent of people hung up because they got frustrated because the waiting was so long. And during any waiting time they cannot talk to any real person and this is the reason many believe that it is difficult to reach a live agent to talk regarding there any problem. A good system should limit the hold time and this should be properly implemented. Annoying waiting automated voice messages should be ignored and something less annoying should be used.
2. Speak to customers like real people: Less scripted communication should be there in order to get a positive revert back. Positive language is framed accordingly to work perfectly. Right tools should be provided for translation if needed.
3. Making communication a number one priority: For quality customers, a good communication is must so it should be considered as the number one priority and is should be followed by every member of the team. From phone conversation to the e mails and also communication taken place in real time should be given a great importance. Guidelines must be created to make the communication with customers a better job. If a company is able to shape up all the policies of the communication then it will likely to help more customers and eventually will attract more and more customers.
All these ways require a great investment of energy and time. This investment will act as driving source f=for small and a big business also. In any firm, the customer relationship and satisfaction gives a great real edge to become successful.
